A little help.
A human on the other end.

Check for an app update, close and reopen the app, and restart your device. If the feature needs an internet connection, check that too. If the issue continues, email us with the app name and what happened. Before reinstalling, make sure important data is backed up: deleting an app can remove locally stored information.

If the app provides a Restore Purchases option, use it while signed in to the same store account used for the original purchase. Restoration depends on the purchase type; consumable purchases generally cannot be restored. If paid access is still missing, contact us with the app name and purchase date. Please hide personal or payment details in any receipt you share.

For Apple purchases, open Settings, tap your name, then Subscriptions. For Google Play purchases, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions. Select the app’s subscription to manage it. Deleting an app does not cancel a subscription. Billing and cancellation conditions are those shown by the store.

For App Store purchases, visit Apple’s purchase support. For Google Play purchases, follow Google Play’s refund instructions. Refund eligibility is determined by the purchase platform and applicable law. We can help with app issues, but cannot directly process store refunds.

Use the app’s account or data-deletion controls where available, or email us with the app name and your request. Uninstalling does not necessarily remove synchronized data, cloud accounts, or store records. See our Privacy Policy for more information. Please do not include passwords or sensitive personal information in your message.

Absolutely. Tell us which app you’re using, what you’d like to improve, and how it would help you. We read feedback to understand what matters to the people using our apps, though we cannot promise that every suggestion will become a feature.